Welcome to Capital Mabati! By using our website, purchasing products, or engaging with our services, you agree to the following terms and conditions. Please read them carefully.
1. General Terms
- These terms apply to all users, buyers, and visitors of Capital Mabati.
- We reserve the right to modify these terms at any time without prior notice.
- Continued use of our website and services means you accept any updates to these terms.
2. Orders & Payments
✅ Placing an Order
- Orders can be placed via our website, WhatsApp, phone call, or by visiting our store.
- Ensure that you provide accurate personal and delivery details to avoid delays.
- Once an order is placed, you will receive a confirmation via SMS or email.
✅ Payment Options
- We accept payments via MPesa, bank transfer, and cash on delivery (for selected locations).
- Orders must be fully paid before dispatch unless you are on an approved installment plan.
- Payment confirmation is required before processing your order.
✅ Lipa Pole Pole (Installments)
- Installment payments are available for approved customers.
- The final order will only be delivered once full payment is completed.
- Failure to complete installment payments within the agreed period may lead to order cancellation.
3. Shipping & Delivery
🚚 Free Delivery Across Kenya
- We offer free delivery within Kenya.
- Deliveries are made within 24-48 hours in Nairobi and 3-5 days outside Nairobi.
- Customers must be available to receive the order at the agreed location.
4. Returns & Refunds
🔄 Return Policy
- Returns are only accepted for defective or incorrect items delivered.
- Items must be returned within 7 days of delivery in their original condition.
- Custom-cut mabati orders cannot be returned or exchanged.
💰 Refund Policy
- Refunds are processed only for defective or incorrect items.
- Refund requests must be submitted within 7 days of purchase.
- Approved refunds are processed within 14 business days.
5. Warranty & Quality Assurance
🏠 Product Warranty
- All mabati products come with a guarantee on quality and durability.
- The warranty does not cover damages due to poor installation, natural disasters, or misuse.
6. Liability & Disclaimer
- Capital Mabati is not responsible for delays caused by unforeseen circumstances (e.g., weather, transport issues).
- We do not cover damages caused during installation by third parties.
- Customers are responsible for proper storage of mabati after delivery.
7. Privacy Policy
- Customer information is kept confidential and is not shared with third parties.
- We only use your contact details for order processing and marketing (with your consent).
8. Contact Information
📧 Email: capitalmabati@gmail.com
📞 Phone: 0711 082 333
By engaging with Capital Mabati, you agree to these terms. We appreciate your trust and look forward to serving you! 😊